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121 Financial Credit Union Moves to Drive-thru Banking, Only Institution Leveraging Live Teller Machines in Jacksonville

Branch Lobby Operations Closing Effective at the End of Business This Friday, March 19th

Published Friday, March 20, 2020

 

121 Financial (pronounced “One to One”), Jacksonville’s hometown credit union, is moving to drive-thru-only banking at all of its branch locations, effective Saturday, March 21st. During this time of social distancing, 121 Financial is also emphasizing that it is the only financial institution in Jacksonville leveraging a network of Live Teller Machines (LTMs), which allow users to conduct in-person banking transactions via a live video feed.

 

“We are excited to be able to showcase our network of Live Teller Machines during the Coronavirus outbreak,” says Paul Blackstone, Chief Operating Officer of 121 Financial Credit Union.

 

“While we have closed our branch lobbies for the health and safety of our employees and members, our LTMs allow members and the community to interact live with a teller in our live Contact Center. The machines literally walk you through the transaction and we encourage everyone to experience this easy, convenient technology. No other financial institution in Jacksonville offers this option.” Live Teller Machines are essentially ATMs with the ability, if desired, to video conference with a live teller and carry nearly all of the same transactions you would inside a physical credit union branch. All users need to do is tap on the screen to be connected with a remote teller to communicate in real time and perform common banking transactions. The Live Teller Machine allow users members to perform services beyond an ATM, including check cashing and loan payments.

 

“Our Live Teller Machines offer a convenient way to interact with the credit union and, in a time like this, we are extremely excited to offer this unique service to the community,” Mike Helinsky, Senior Vice President of Information Services of 121 Financial Credit Union.

 

701 Riverside Park Place / Jacksonville, FL 32204 / 904.723.6300 / www.121fcu.org

 

121 Financial is the first credit union and one of the first financial institutions to offer Live Teller Machine access at the majority of its physical locations in Northeast Florida. Users can connect with a remote teller from 8 a.m. to 6 p.m., Monday through Friday, and 9 a.m. to 12 p.m. on Saturdays. To find a location near you, visit https://121fcu.org/locations.

 

ABOUT 121 FINANCIAL CREDIT UNION: 121 Financial Credit Union (pronounced “One to One”) provides personalized banking and financial services to its more than 45,000 members throughout the Jacksonville and North Florida region. Since its founding 1935 as Florida Telco, the credit union has worked to be a trusted partner to the community with personalized solutions for every stage of life. 121 Financial offers a range of products for both consumers and businesses and specializes in deposit accounts and loans, including mortgages. For more information or to become a member, visit www.121fcu.org.

 

CONTACT:
Meghan Storck

mstorck@121fcu.org

904-723-6300 / 904-228-8858